FAQs

Excellent question. We've all had the experience of wondering, "How is the quality?" while purchasing from a new brand. At MOMENTOUS, all of our pieces, including chains, pendants, rings, and bracelets, are created from high-quality materials that will last a lifetime. MOMENTOUS's quality is truly unparalleled; all components have been rigorously evaluated for quality and longevity before, during and after mass manufacturing. You may be confident that there will be no rusting or discolouration, and more importantly, NO STAIN left on your skin.

Any size queries for chains, bracelets, and rings should be directed to our website's 'Size Guide' page. You can't go wrong with almost any of our chain sizes, it's just our rings that require a precise measurement.

MOMENTOUS ships to over 190+ places across the world!

When placing an order outside of Australia, the receiver is responsible for ensuring that the item can be imported into the destination country.

At MOMENTOUS, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we offer refunds and exchanges to make sure you're happy with your jewellery. If you're not completely satisfied with your purchase, simply contact our customer service team and we'll help you process a return or exchange. We accept returns or exchanges within a certain timeframe and with some conditions that may apply. We strive to make the process as easy and convenient as possible for you, and our team is always available to answer any questions you may have. We're committed to ensuring that you're completely satisfied with your shopping experience, and our refund and exchange policy is just one way we stand behind our products and our customers.

Exchanges and refunds are only accepted with the original packing slip (DO NOT DISCARD PACKING SLIP)

Certainly! We want to grow a rabid fanbase, therefore if you have a social media following, please contact us because we would love to sponsor you so that we can spread the words about MOMENTOUS even further. We have a wonderful network of brand ambassadors all across the world, and it is increasing as our brand grows. Contact us and we'll be in touch very shortly :)

Instagram: momentous.shop

Email: careers@momentous.shop